Hei77 Terms and Conditions

Welcome to hei77.net. These Terms & Conditions ("Terms") apply to your use of the hei77 platform and all of its services. By creating an account or using the platform, you automatically agree to be bound by these Terms. Please read them carefully before accessing the platform.

Hei77 is committed to providing users in Bangladesh with a safe, transparent, and enjoyable online gaming experience. These Terms & Conditions are part of that commitment — clearly defining both your rights and your responsibilities.

01 General Terms

By using the hei77 platform, you are considered to have accepted the following general terms:

• You are at least 18 years old and legally capable of entering into a binding agreement.
• You are using the platform voluntarily and through your own account.
• All information you provide must be truthful, accurate, and up to date.
• You agree to comply with these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy.
• Hei77 reserves the right to amend these Terms & Conditions at any time without prior notice.

02 Account Registration & Verification

The following requirements must be met to create a valid account on hei77:

• Each person may only register one account. Creating multiple accounts will result in all accounts being suspended.
• The name, date of birth, and mobile number provided at registration must be accurate.
• For KYC (Know Your Customer) verification, hei77 may request a copy of your national ID or passport.
• Keep your account password strong and never share it with anyone.
• If you suspect unauthorized access to your account, contact hei77 support immediately.

Hei77 reserves the right to place withdrawals on hold until account verification is complete. This is done for your security, not to cause inconvenience.

03 Bonus & Promotion Terms

Bonuses and promotions on hei77 are a special benefit for our users. However, each bonus comes with its own terms that must be followed:

• Wagering Requirement: Each bonus comes with a specific wagering requirement (e.g., 30x or 40x). Winnings from bonuses cannot be withdrawn until this requirement is met.
• Validity Period: Each bonus must be used within a set timeframe. Once expired, the bonus will be automatically forfeited.
• One bonus at a time: Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Referral Bonus: To receive a referral bonus, the referred person must complete registration and make their first deposit.
• Prohibited conduct: hei77 reserves the right to cancel bonuses and investigate accounts if bonus abuse is suspected.

Hei77 reserves the right to modify, suspend, or cancel any promotion without prior notice. Visit each offer's page for full bonus details.

04 Deposit Terms

Here is what you need to know before making a deposit on hei77:

• Deposits can be made via Mobile Banking, Nagad, Rocket, USDT, and bank transfer.
• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and any such transactions will be reversed.
• Minimum deposit amounts may vary depending on the payment method.
• Deposits are usually credited instantly. If you experience any issues, contact our 24/7 support team.

05 Withdrawal Terms

The following conditions apply to withdrawals from hei77:

• Account verification (KYC) must be completed before withdrawals can be processed.
• Withdrawals can only be made using the same payment method that was used for the deposit.
• Wagering requirements must be fulfilled before withdrawing any winnings derived from a bonus.
• Hei77 may temporarily hold withdrawals pending investigation if suspicious activity is detected.
• Withdrawal requests are typically processed within 1 to 24 hours.
• Minimum withdrawal amounts vary by payment method.

Hei77 may request additional documents in certain circumstances. This is done to prevent money laundering and to ensure user safety.

06 Gaming Rules

All games on hei77 operate under the following rules:

• All game outcomes are determined by an RNG (Random Number Generator) and certified by a third party.
• If a technical error affects the outcome of a game, that round will be deemed void.
• If a game is interrupted due to a lost internet connection, the bet will be settled according to system rules.
• In Live Casino games, the dealer's decision is final unless a technical error is proven.
• Hei77 reserves the right to change the rules or RTP of any game at any time.

07 Prohibited Activities

The following activities are strictly prohibited on the hei77 platform:

• Creating or operating multiple accounts.
• Using another person's information to abuse the bonus system.
• Using the platform for money laundering or any illegal purpose.
• Using hacking, viruses, or any malicious software.
• Attempting to manipulate game outcomes or using automated bots.
• Harassing, deceiving, or attempting to harm another user.
• Impersonating a hei77 employee to deceive others.

08 Account Closure & Suspension

Hei77 may close or suspend any account for the following reasons:

• In cases of terms and conditions violations.
• Registering with false information.
• In cases of suspicious financial activity.
• Failure to complete KYC verification.
• At the user's own request.

Users may close their account at any time. Before doing so, ensure there are no pending transactions. Any valid balance will be available for withdrawal.

09 Responsible Gaming

Hei77 believes gaming is for entertainment only — not a source of income. That is why we place the utmost importance on responsible gaming:

• Each user can set their own deposit limit at any time.
• You can use the self-exclusion feature to take a break from the platform for a set period of time.
• If you notice signs of gaming addiction, contact our support team right away.
• No one under the age of 18 is permitted to use hei77 in any capacity.
• If hei77 detects suspicious gaming patterns, we may reach out to the user directly.

10 Privacy & Data Protection

Hei77 places the highest priority on protecting your personal information. Key points about our data policy:

• Your name, mobile number, address, and financial details are used solely for the purpose of providing our services.
• Hei77 never sells your personal information to third parties.
• Information may be shared with relevant authorities where required by law.
• All data is protected with 256-bit SSL encryption.
• You may request to update or delete your data at any time.

For more details, visit our Privacy Policy Read page.

11 Dispute Resolution

Any dispute between hei77 and a user will be resolved through the following process:

• Start by submitting your complaint to our 24/7 live chat support.
• Our support team will provide an initial response within 48 hours.
• Complex matters will be reviewed by our compliance team.
• All final decisions rest with hei77 management and are binding.
• Before taking any dispute to court, an attempt at an amicable resolution is required.

12 Terms & Conditions Updates

Hei77 reserves the right to update these Terms & Conditions at any time. When changes are made:

• For significant changes, you will be notified via your registered mobile number or through an in-app notification.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.
• The date of the most recent update will always be displayed at the top of this page.

If you have any questions about these Terms & Conditions, please contact our support team. We are always here to help.