Hei77 Privacy Policy

Welcome to hei77.net. This Privacy Policy ("Policy") applies to all users of the hei77 platform and its services. It takes effect automatically whenever you register, log in, or use any service on hei77.

Hei77 believes your privacy is a fundamental right. This page transparently covers what data we collect, why we collect it, and how we keep it safe. We want you to use our platform with full confidence and clarity.

01 What Information We Collect

Hei77 collects two types of information from you — what you provide directly and what is generated automatically as you use the platform:

What you provide directly:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Payment account details (Mobile Banking, Nagad, Rocket number, etc.)
• Bank account details (where applicable)

Automatically Collected Information:

• Device type, operating system, and browser information
• IP Address & Approximate Location
• Time spent on the platform and pages visited
• Gaming History & Transaction Records
• Cookie & Session Data

02 How We Use Your Information

The information collected is used for the following purposes:

You can opt out of promotional messages at any time. However, account-related messages — such as transaction confirmations — will always be sent.

03 Who Your Data Is Shared With

Hei77 never sells your information. However, limited data sharing may occur in specific circumstances:

• Payment Processing Partner: Only the information necessary to process transactions is shared with payment gateway partners, including Mobile Banking, Nagad, Rocket, and bank providers.
• Game Provider: Game software providers may receive limited session data in order to operate Live Casino or slots games.
• Legal Authorities: Under Bangladesh law, hei77 is required to disclose information in response to valid requests from courts or government authorities.
• Security Investigation: Relevant authorities may be provided with information to assist in fraud or cybercrime investigations.

04 Cookie Policy

The hei77 platform uses cookies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand which parts of the platform are most frequently used.
• Marketing Cookies: Used to show relevant offers. You can turn this off at any time if you prefer.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

05 How Long Your Data Is Retained

Hei77 does not retain any data longer than necessary. Retention periods depend on the type of information:

• Account Information: For the duration your account is active and for 5 years after it is closed.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: Retained in accordance with regulatory authority guidelines.
• Gaming Log: From 90 days up to 1 year.
• Support Contact: Up to 2 years.
• Marketing Data: Until consent is withdrawn, or for a maximum of 2 years.

06 Our Security Measures

Hei77 uses industry-leading technology and practices to protect your data. Our core security layers include:

• 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
• Firewall Protection: A multi-layer firewall to block unauthorized access.
• Two-Factor Authentication (2FA): For added security on your account.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• DDoS Protection: Protection against cyber attacks.
• Data Masking: Sensitive data is partially masked.

07 Your Rights

Under the hei77 Privacy Policy, you have the following rights:

• Right to Access Your Data: You may request to view the information we hold about you.
• Right to Correct Your Data: You can contact Support to correct any inaccurate or outdated information.
• Right to Delete Your Data: Where no legal obligation exists, you may request that your data be deleted.
• Right to Object to Processing: You can object to your data being used for marketing or analytical purposes.
• Right to Data Portability: You may request an export of your data in a standard format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 7 business days.

08 Child Protection Policy

Hei77 strictly prohibits anyone under the age of 18 from using the platform. Our child protection policy:

• Age verification is carried out at the time of registration.
• Additional identity documents may be requested in cases of suspected irregularities.
• If it is established that someone under the age of 18 has registered, the account is immediately closed and all transactions are cancelled.
• Hei77 never collects any information relating to minors.

09 Third-Party Services

The hei77 platform uses certain third-party services, including game software providers, payment gateways, and analytics tools. Here are some important points to know:

• Every third-party partner is contractually bound to uphold hei77's privacy standards.
• Information shared with third parties is strictly limited to what is necessary for the specific service.
• Third parties may have their own privacy policies, which can be found on their respective websites.
• Hei77 is not directly responsible for third-party data practices, but their standards are reviewed on a regular basis.

10 Privacy Policy Updates

Hei77 reserves the right to update this Privacy Policy as needed. When changes are made, here is how we handle it:

• You will be notified in advance of any significant changes via your registered mobile number or in-app notification.
• The date of the latest update will always be clearly displayed at the top of the page.
• Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will be given the option to close your account.

If you have any questions or concerns about this Privacy Policy, please reach out to our support team. We are always here to help.